What Your Customers Deserve
Unified Customer Experience Platform
ThatHelps Deliver An Exceptional
Experience To Every Customer
Customer Experience
The customer experience platform across every channel. Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.
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Align All of Your Teams
Unify all your customer-facing teams. Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus provides them with the proper toolset so they can do just that.
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Learn From Every Interaction
An AI assistant that learns from every interaction. Work intelligently across all of your teams using Zia, Zoho’s AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.
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A Full Customer Knowledge Base
Take help closer to your customers. Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.
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Marketing Automation
Process automation with Blueprint. Build and automate processes that connect your sales and support teams, involve the right people, and ensure compliance from your teams at every step.
Powerful Analytics
Powerful analytics that cuts across every touchpoint. Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide an in-depth impact analysis of every potential business decision.
