Google My Business Messaging Feature

Google My Business Chat – Let Customers message You

Google My Business Chat – Let customers message you!

Google My Business Chat

Chatting with customers is a new Google My Business feature that’s currently available in select countries
By: Google Read the full Google Support Article Here

Google My Business allows you to chat directly with customers who find your business listing on Google Search. Responding to customers can help you answer their questions, tell your business’s story, and attract more people to your location.

How to get started with Google My Business Chat

To turn on messaging with customers, sign in to Google My Business and look for the “Chat” card in the Home menu.

Make sure that you provide a phone number that can receive SMS messages and will be readily accessible for responding to customers.

Be responsive with Google My Business Chat

Customers rely on your prompt replies—people don’t want to wait a long time for a response to their questions. During your listed business hours, respond as quickly as possible to messages from customers.

When customers message you, they’ll see your average response time. (You can see this time on the “Chat” card in the Home menu. – Continue Reading about Google My Business Chat Here

You may also like – Google My Business tests a messaging feature to chat with your customers
New pilot feature in Google My Business lets you do live chat with your customers directly from the Google search results. By: Search Engine LandBarry Schwartz

Google My Business has posted in their help documents about a new pilot program that allows some businesses to chat with their customers directly via the local knowledge graph panel. Read

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This post was written by Shoreline Content Team