Stay connected with your customers
Published By: Facebook For Business | June 17, 2020
At Facebook, we’re committed to keeping businesses like yours connected with your community — especially when disruptions and frequent changes make normal communication more difficult.
We know that many businesses are facing unexpected challenges including keeping in touch with customers, so we wanted to share a few things you can do now to get ahead of these challenges and stay connected.
Before you read the tips, check out our downloadable templates at the bottom of this post and on the Facebook Blog HERE to help you get started with customer communications.
Let customers know how they can contact you to place orders. Provide your contact information and include details on when you are accepting orders. Share the measures you are taking to keep safe.
Encourage customers to shop online. Include links to your website or to specific items you are selling.
Share that your business is open to receiving support. Give customers ideas on how they can support your business. Include links to help guide them.
Sell gift cards
Encourage customers to buy gift cards from your business. If your business offers gift cards, let people know how to find and purchase them.
Express gratitude for your community. Keep it simple and show that you are united with your community.
Keep up customer relationships
Stay connected to your customers even if you can’t be there in person. Answer customer questions your business receives from Messenger and Instagram right from your Facebook Page Inbox. Consider setting up automated responses to frequently asked questions such as business hours and how to place orders. Read More >>
Take your events online
If you have to postpone or cancel an in-person event, try hosting a Live on Facebook or Instagram instead. Live is a great way to broadcast real-time video on Facebook with just your camera on a desktop or mobile device. Think of it as a chance to take your customers behind-the-scenes. Read More >>
Ready-made post templates to keep customers updated
Quickly create eye-catching posts to share important updates with your customers. Place orders, Shop online, Get support, Sell gift cards, Express gratitude, and more. Read More >>
Social Media Post Imag Templates
Save the above images to use for your own Social Media Posts. To download, click ‘download’ and right-click on the full-size image to see options to save.
Need more resources?
At Facebook and Instagram, we want to help as much as possible during this challenging time. Visit the Business Resource Hub for tools to help you manage your business through disruptions. Try Facebook’s amazing resource hub. Visit The Facebook Resource Hub Here.
Read More & Download More Here
Categorised in: The Shoreline Blog
This post was written by Shoreline Content Team