| FEATURES |
FREE |
STARTER |
PROFESSIONAL |
ENTERPRISE |
| All features of HubSpot CRM |
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| Ticketing |
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| Live chat |
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| Conversations inbox |
1 inbox |
1 inbox |
100 inboxes |
100 inboxes |
| Calling |
15 minutes |
8 hours |
33 hours |
33 hours |
| Conversational bots |
Limited features |
Limited features |
Additional features |
Additional features |
| Team email |
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| Canned snippets |
5 snippets |
1,000 snippets |
1,000 snippets |
1,000 snippets |
| Email templates |
5 templates |
1,000 templates |
1,000 templates |
1,000 templates |
| Meeting scheduling |
1 personal meetings link |
1,000 personal & team meetings links |
1,000 personal & team meetings links |
1,000 personal & team meetings links |
| Tickets closed reports |
Standard customer service
reports on 1 dashboard |
Standard customer service &
productivity reports on 1 dashboard |
Standard customer service
dashboard 1 custom dashboard |
Standard customer service
dashboard 25 custom dashboards |
| Rep productivity reports |
Standard customer service
reports on 1 dashboard |
Standard customer service &
productivity reports on 1 dashboard |
Standard customer service
dashboard 1 custom dashboard |
Standard customer service
dashboard 25 custom dashboards |
| Time-to-close reports |
Standard customer service
reports on 1 dashboard |
Standard customer service &
productivity reports on 1 dashboard |
Standard customer service
dashboard 1 custom dashboard |
Standard customer service
dashboard 25 custom dashboards |
| Reporting dashboards |
Standard customer service
reports on 1 dashboard |
Standard customer service &
productivity reports on 1 dashboard |
Standard customer service
dashboard 1 custom dashboard |
Standard customer service
dashboard 25 custom dashboards |
| Email tracking & notifications |
200 notifications |
Unlimited |
Unlimited |
Unlimited |
| Documents |
5 documents |
1,000 documents |
1,000 documents |
1,000 documents |
| Email sequences |
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1,000 sequences
150 daily enrollments |
1,000 sequences
150 daily enrollments |
1,000 sequences
150 daily enrollments |
| Email scheduling |
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| Goals |
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Limited features |
Limited features |
Additional features |
| Conversation routing |
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| Multiple ticket pipelines |
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50 pipelines |
50 pipelines |
| Knowledge base |
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| 1:1 video creation & hosting |
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| NPS surveys |
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| Customer experience surveys |
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| Customer support surveys |
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| Insights dashboard |
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| Custom reporting |
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20 custom reports |
500 custom reports |
| Ticket status, ticket routing, task automation |
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300 workflows |
500 workflows |
| Teams |
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25 teams |
200 teams + hierarchical
teams |
| Salesforce integration |
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1,000 field mappings
10,000 Salesforce owners
1 account |
1,000 field mappings
10,000 Salesforce owners
1 account |
| Phone support |
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| Customer feedback |
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| Multiple currencies |
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30 currencies |
200 currencies |
| Video hosting & management |
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| Sequence queues |
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| Standard contact scoring |
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1 scoring property |
25 scoring properties |
| Customer service automation |
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300 workflows |
500 workflows |
| Slack integration |
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| Playbooks |
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1,000 playbooks |
| Call transcription |
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| Hierarchical teams |
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| User roles |
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| Single sign-on |
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| Webhooks |
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| Calculated properties |
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| Calling API |
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| Events API |
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